No matter how hard we try, not everything ever goes according to plan. Understanding what drives our behaviour can help us communicate better with everyone in our lives, including ourselves, especially when a problem arises! In this seminar you will learn the neuroscience behind how we think and act, allowing us to deal with people with more confidence, and most importantly, less stress, particularly when patients become upset. Mindful communication sets the stage for the creating of safe and inclusive spaces to support the formation of therapeutic dentist-patient relationships, founded in empathy. Additionally, you will also learn the steps to clearly communicate treatment plans and advocate for your patients to ensure they are appropriately consented and able to make informed decisions about their care.
Learning Objectives
At the end of the course, participants will be able to:
- Identify details that may be overlooked and may lead to miscommunication and conflict and understand the neuroscience of communication behavior.
- Highlight communication strategies that work, including the SPIKE and NURSE techniques used in medicine for to help address giving bad news/managing upset patients.
- Engage in activities to develop and practice exceptional communication which leads to less stress, and happier teams and patients.
SCHEDULE
Date:
Friday, May 3, 2024
Time:
9:00 a.m. to 12:00 p.m.
Registration sign-in begins at 8:30 a.m.
Location:
Chestnut Conference Center - University of Toronto
89 Chestnut St, Toronto ON
REGISTRATION
Registration for this course can be done online by clicking on the button at the top of this page.
Fees
Total course fee:
- $375 (if registered by Apr. 19, 2024)
- $445 (if registered after Apr. 19, 2024)
Cancellations
A 100% refund will be granted for registrations cancelled at least two weeks prior to course start date. A 50% refund will be granted for registrations cancelled at least one week prior to course start date. Refunds will not be granted after one week prior to course start date.
Cancellations can be done by following the link and instructions provided in the registration confirmation email.
Registrations are not transferable.
The University of Toronto reserves the right to cancel events. Registrants will be notified at the earliest possible date in the event of a cancellation. Registration fees for events cancelled by the University will be refunded in full; however, the University will not be liable for any loss, damages or other expenses that such cancellations may cause.
ACCREDITATION
This course is considered a Category 2 course by the Royal College of Dental Surgeons of Ontario. Full participation of this course will grant up to 3 CE points.
DISCLAIMER: Dental education institutions have an obligation to disseminate new knowledge related to the dental practice. In so doing, some presentations may include controversial materials or commercial references. Sponsorship of a continuing dental education course by the University of Toronto, Faculty of Dentistry, does not necessarily imply endorsement of a particular philosophy, procedure, or product by this institution.
The Continuing Dental Education division of the Faculty of Dentistry at the University of Toronto is committed to providing dental professionals with opportunities to improve their knowledge, skill and judgement throughout their professional career. Following a proud 140 year tradition at the University of Toronto, Continuing Dental Education programming balances rigorous, evidence-based science with the teaching of superior practical techniques.
