Dental Practice Management 2023/24
60 CE points (Category 3)
September 2023‚ÄďMay 2024
Course Time

9:00 a.m.‚Äď3:00 p.m.

Course Tuition
  • $2,400¬†(by Sep. 2, 2023)
  • $2,600¬†(after Sep. 2, 2023)

Additional pricing options available for groups. (See Fees.)

Course Location
Linda Anderson
Course Synopsis

This is an ONLINE course.

A dental practice is a business. To be successful, it requires an effective system, a well-trained team, and organized methods of operation. Our Dental Practice Management course is designed to provide dental practitioners with the knowledge and management skills to make their dental practice successful.

Being a comprehensive course that touches on many different subject areas that are vital to the success of a dental practice, this course is suitable for dentists and all members of the dental team. Discount rates are available for teams registering as a group. This is a fully online course, with lectures conducted on Zoom to allow for full interaction with the instructor.

Learning Objectives:

  • Understand the importance of your ‚Äúwhy‚ÄĚ or purpose¬†
  • Hire and develop the ideal team
  • Assess team behaviors with ‚ÄúTaking Flight with DISC‚ÄĚ
  • Establish team accountability and Roles-Job descriptions¬†
  • Create a policy and protocol manual¬†
  • Prepare and facilitate team meetings¬†
  • Learn how to use metrics and statistics to make decisions¬†
  • Maximize your hygiene department¬†
  • Develop an effective retention system for recall
  • Attract new patients while retaining the ones you have
  • Establish a financial policy that is fair for you and the patient
  • Collect what you produce, what is a healthy accounts receivable
  • Insurance¬†claim management and understanding insurance
  • Profit and loss, understand EBITDA¬†
  • Scheduling the key to your productivity¬†
  • The telephone, still the most important communication tool¬†
  • Create a new patient appointment that keep them coming back
  • Learn when to market (internal and external) and importance of brand





Saturday, Sep. 16, 2023

  • Welcome and introductions
  • Course overview
  • Agreements
  • Understand your business plan-WHY
  • Your ideal team

Saturday, Oct. 21, 2023

  • Communication
  • Taking Flight with DISC
  • Roles and Responsibilities

Saturday, Nov. 4, 2023

  • We have a problem, how to solve it
  • Metrics and tracking
  • Effective team meetings
  • Protocol manual

Saturday, Nov. 18, 2023

  • Systems required to run your practice
  • Outstanding treatment management
  • Recalls- hygiene retention
  • Policies that your patients need to know about

Saturday, Dec. 9, 2023

  • The key to productivity- your schedule
  • How to have a productive vs busy schedule
  • Mid-term quiz

Saturday, Jan. 13, 2023

  • Welcome Back!
  • Review the quiz
  • Basic dental economics
  • What is EBITDA
  • Understand your expenses

Saturday, Feb. 24, 2023

  • Financial policy
  • A healthy accounts receivable
  • Insurance management
  • Understanding dental insurance¬†
  • When to do predeterminations

Saturday, Mar. 23, 2023

  • Review current standard of care for periodontal disease management
  • Powerful questions to ask during the NP initial call
  • Define the components of the complete oral exam
  • Develop time management strategies for the hygiene exam
  • Define your periodontal philosophy and create and action plan to take back to your office

Saturday, Apr. 13, 2023

  • Hiring the right fit
  • Employee law and HR issues
  • Giving feedback
  • Incentives

Saturday, May 11, 2023

  • Marketing
  • Final exam

Note: dates and lecture content may be subject to change.

  • Sessions will be held from 9:00 a.m. to 3:00 p.m. Eastern Time.

This is a fully ONLINE course. All components of this course, from lectures to evaluations, will be conducted online. Lectures will be conducted on Zoom, allowing for questions and discussion with the instructor. Login instructions for each session will be provided as the course progresses.



Registration for this course can be done online by clicking on the button at the top of this page.


Total course fee:

  • $2,400 (if registered by Sep. 2, 2023)
  • $2,600 (if registered after Sep. 2, 2023)


Additional pricing options for group registrations

Group size

By Sep. 2, 2023

After Sep. 2, 2023

2 people



3 people



4 people



5 people



6 people




A 100% refund will be granted for registrations cancelled by September 2, 2023 (two weeks prior to course start date). A 50% refund will be granted for registrations cancelled by September 9, 2023 (one week prior to course start date). Refunds will not be granted after this final date.

Cancellations can be done by following the link and instructions provided in the registration confirmation email.

Registrations are not transferable.

The University of Toronto reserves the right to cancel events. Registrants will be notified at the earliest possible date in the event of a cancellation. Registration fees for events cancelled by the University will be refunded in full; however, the University will not be liable for any loss, damages or other expenses that such cancellations may cause.



This course is considered a Category 3 course by the Royal College of Dental Surgeons of Ontario. Full participation of this course will grant up to 60 CE points. (For more information, please see the RCDSO’s website.)

This course also grants CE points that are recognized by the ODAA and the CDHO. The maximum amount of CE points that dental assistants may obtain from this course is 12 points.

Upon completion of this course, participants will receive a certificate of completion indicating the number of CE points obtained.