Course Description
No matter how hard we try, not everything ever goes according to plan. Understanding what drives our behaviour can help us communicate better with everyone in our lives, including ourselves, especially when a problem arises! In this seminar you will learn the neuroscience behind how we think and act, allowing us to deal with people with more confidence, and most importantly, less stress, particularly when patients become upset. Mindful communication sets the stage for the creating of safe and inclusive spaces to support the formation of therapeutic dentist-patient relationships, founded in empathy. Additionally, you will also learn the steps to clearly communicate treatment plans and advocate for your patients to ensure they are appropriately consented and able to make informed decisions about their care.
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At the end of the course, participants will be able to:
- Identify details that may be overlooked and may lead to miscommunication and conflict and understand the neuroscience of communication behavior.
- Highlight communication strategies that work, including the SPIKE and NURSE techniques used in medicine for to help address giving bad news/managing upset patients.
- Engage in activities to develop and practice exceptional communication which leads to less stress, and happier teams and patients.
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Please arrive within 30 minutes before the course start time to sign in.
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Complimentary coffee/tea and lunch are provided for course participants. Please indicate any dietary restrictions upon registration.
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Cancellations made more than 10 calendar days before the course start date will receive a full refund. No refunds will be issued for cancellations made within 10 calendar days of the course start date.
Refunds will not be issued for registrants who do not attend, regardless of reason for absence.
Registrations cannot be transferred to another individual.
To cancel your registration, please follow the link and instructions provided in the registration confirmation email. If you are eligible for a refund, the refund will be processed automatically upon cancellation. Please allow 3-5 business days for the transaction to be completed.
Continuing Dental Education (University of Toronto) reserves the right to cancel courses due to insufficient registrations, instructor cancellation, or unforeseen circumstances beyond our control. In the event of course cancellation, a full refund will be issued, and registrants will be notified promptly. We are not liable for any associated losses, damages, or expenses, including travel and accommodations.
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After completing this course, a certificate of completion that indicates the number of Continuing Education (CE) points earned will be sent to you within 7-10 days by email.
Speaker
Dr. Freeman is an honours graduate of the Faculty of Dentistry at the University of Toronto where he is Assistant Professor. He completed the Advanced Education in General Dentistry program at the Eastman Dental Center in Rochester, New York, and his Diploma in Orthodontics and his Master of Science degree in the field of orofacial pain at the University of Toronto. He is Co-Director of the Hospital Dental Residency Program and Facial Pain Unit at Mount Sinai Hospital where he participates in research and cares for patients with complex facial pain disorders in addition to training the hospital dental residents and specialty dental residents. Dr. Freeman is also a facial pain consultant in the Department of Neurosurgery at Toronto Western Hospital and The Wasser Pain Management Centre at Mt. Sinai Hospital. Dr. Freeman lectures internationally on clinical orthodontics, facial pain, patient experience, mindful communication, and virtual surgical planning. Dr. Freeman is a certified yoga instructor with additional training in breathing techniques, meditation, and trauma informed movement.