Course Description
You are a dentist, not a bank! This one-day program will allow you and your team to feel confident when explaining fees to patients. Many team members feel uncertain when asking for money because there is no office policy. Once you set the policy it is easier to collect and to explain the fees before the patient is in your chair. Miscommunications happen around money and fees. Learn a proactive approach and you will overcome patient complaints before they happen.
Your financial policy, learn how to explain fees and dental benefits
• Establish a financial policy that allows your team to be confident when discussing fees.
• Collect what your produce, you deserve to be paid.
• Create a policy for insurance while offering support for the patient.
• Learn the verbal skills required to respond to patient concerns.
• Implement a system for accounts receivable follow up and collections.
Dentists and other dental team members will benefit from taking this workshop.
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- Equip dental professionals with the verbal skills and confidence to clearly explain fees, address patient concerns, and proactively prevent financial misunderstandings.
- Create and apply structured financial policies that empower the team to discuss fees, set clear expectations, and provide patient support while ensuring the practice collects what it produces.
- Implement a proactive system for follow-ups and collections, ensuring efficient revenue cycle management while maintaining positive patient relationships.
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Please arrive within 30 minutes before the course start time to sign in.
Staff will be available at the Faculty of Dentistry’s Edward Street entrance to admit participants into the building as this building is not open to the public. If you arrive too early, you may need to wait until staff arrive.
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Complimentary coffee/tea and lunch are provided for course participants. Please indicate any dietary restrictions upon registration.
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Cancellations made more than 10 calendar days before the course start date will receive a full refund. No refunds will be issued for cancellations made within 10 calendar days of the course start date.
Refunds will not be issued for registrants who do not attend, regardless of reason for absence.
Registrations cannot be transferred to another individual.
To cancel your registration, please follow the link and instructions provided in the registration confirmation email. If you are eligible for a refund, the refund will be processed automatically upon cancellation. Please allow 3-5 business days for the transaction to be completed.
Continuing Dental Education (University of Toronto) reserves the right to cancel courses due to insufficient registrations, instructor cancellation, or unforeseen circumstances beyond our control. In the event of course cancellation, a full refund will be issued, and registrants will be notified promptly. We are not liable for any associated losses, damages, or expenses, including travel and accommodations.
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After completing this course, a certificate of completion that indicates the number of Continuing Education (CE) points earned will be sent to you within 7-10 days by email.
Speaker
Linda loves results! She realizes that to be a successful leader you must understand the impact of change on a team. Change has been a constant in Linda’s career.
Linda gained her knowledge and experience through developing her roles within the practice of dentistry, as well as through continuing education and then as a practice management coach serving dentists across North America. She has completed many courses in leadership, mediation, case presentation, and has a Certificate in Adult Education through the Saint Francis Xavier University. She is a Certified Training Professional as recognized by the Institute of Performance and Learning.
As a coach, Linda recognizes talent, skills, and knowledge in people. She is the go-to person when defining roles and skills in the areas of managing downtime, case presentation, accounts receivables, scheduling and much more. Linda’s clients achieve their vision and gain financial returns on their investment. She facilitates workshops on the business of dentistry and has been the instructor of the Dental Practice Management course since 2015.
The team approach to dentistry is important to Linda. She has the ability to create motion and momentum in others. She believes that with understanding and humor, a team will embrace change to achieve the results they desire.