Daily schedule to be confirmed depending on exact dates of trip.

Session 1
8:00 a.m.–11:00 a.m.
Orofacial Pain: Differential Diagnosis and Management

Session 2
8:00 a.m.–11:00 a.m.
 Talking with Patients 101: The Art and Science of Mindful Communication and the Patient Experience

Session 3
8:00 a.m.–11:00 a.m.
Stuff Happens: The Neuroscience of Difficult Conversations

The following cancellation policy applies to the CE course fee only. For the cancellation policy of the cruise and travel package, please contact the partner travel agency for this course.

Cancellations made more than 10 calendar days before the course start date will receive a full refund. No refunds will be issued for cancellations made within 10 calendar days of the course start date.

Refunds will not be issued for registrants who do not attend, regardless of reason for absence.

Registrations cannot be transferred to another individual.

To cancel your registration, please follow the link and instructions provided in the registration confirmation email. If you are eligible for a refund, the refund will be processed automatically upon cancellation. Please allow 3-5 business days for the transaction to be completed.

Continuing Dental Education (University of Toronto) reserves the right to cancel courses due to insufficient registrations, instructor cancellation, or unforeseen circumstances beyond our control. In the event of course cancellation, a full refund will be issued, and registrants will be notified promptly. We are not liable for any associated losses, damages, or expenses, including travel and accommodations.

After completing this course, a certificate of completion that indicates the number of Continuing Education (CE) points earned will be sent to you within 7-10 days by email.

This presentation will serve as an overview of the many potential causes of orofacial pain in addition to highlighting diagnostic challenges and patient management through clinical cases.

Audience: dentists only

By the end of the session, participants will be able to:

• Identify the myriad potential causes of facial pain.
• Describe the psychological and physical implications of chronic pain.
• Formulate a differential diagnosis and help manage/triage the care of complex orofacial pain conditions.

Understanding what drives our behaviour can help us communicate better with everyone in our lives, including ourselves, our teams, and our families. In this seminar you will learn the neuroscience behind how we think and act, allowing us to deal with the people with more confidence, and most importantly, less stress. Additionally, you will also learn the steps and wording required to help encourage mental wellness in addition to self-care strategies. To understand why we all behave as we do, we need to learn about the neuroscience behind our actions so we can interact with everyone in our lives, from patients to team members to friends and family, with awareness, mindfulness and just a little more grace.

Audience: all dental team members

By the end of the session, participants will be able to:

• Define Patient Experience and mindful communication.
• Identify details that may be overlooked and may lead miscommunication and conflict.
• Highlight communication strategies that work.
• Engage in activities to develop and practice exceptional communication which leads to less stress, and happier teams and patients.

No matter how hard we try, not everything ever goes according to plan. Understanding what drives our behaviour can help us communicate better with everyone in our lives, including ourselves, particularly when a problem arises! In this seminar you will learn the neuroscience behind how we think and act when the situation becomes a challenge, allowing us to deal with people with more confidence, and most importantly, less stress. Additionally, you will also learn the steps and wording required to have those uncomfortable conversations.

Audience: all dental team members

At the end of the course, participants will be able to:

• Identify details that may be overlooked and may lead to miscommunication and conflict and understand the neuroscience of communication behaviour.
• Highlight communication strategies that work, including the SPIKE and NURSE techniques used in medicine for to help address giving bad news/managing upset patients.
• Engage in activities to develop and practice exceptional communication which leads to less stress, and happier teams and patients.