Category 1 course, RCDSO approval pending
OVERVIEW
No matter how hard we try, not everything ever goes according to plan. Understanding what drives our behaviour can help us communicate better with everyone in our lives, including ourselves, especially when a problem arises! In this seminar you will learn the neuroscience behind how we think and act, allowing us to deal with people with more confidence, and most importantly, less stress, particularly when patients become upset. Mindful communication sets the stage for the creating of safe and inclusive spaces to support the formation of therapeutic dentist-patient relationships, founded in empathy. Additionally, you will also learn the steps to clearly communicate treatment plans and advocate for your patients to ensure they are appropriately consented and able to make informed decisions about their care.
Learning Objectives
At the end of the course, participants will be able to:
- Identify details that may be overlooked and may lead to miscommunication and conflict and understand the neuroscience of communication behavior.
- Highlight communication strategies that work, including the SPIKE and NURSE techniques used in medicine for to help address giving bad news/managing upset patients.
- Engage in activities to develop and practice exceptional communication which leads to less stress, and happier teams and patients.
SCHEDULE
Date:
Friday, May 3, 2024
Time:
9:00 a.m. to 12:00 p.m.
Registration sign-in begins at 8:30 a.m.
Location:
Chestnut Conference Center – University of Toronto
89 Chestnut St, Toronto ON
REGISTRATION
Registration for this course can be done online by clicking on the button at the top of this page.
Fees
Total course fee:
- $375 (if registered by Apr. 19, 2024)
- $445 (if registered after Apr. 19, 2024)
Lunch is provided for participants of this course.
Cancellations
A 100% refund will be granted for registrations cancelled at least two weeks prior to course start date. A 50% refund will be granted for registrations cancelled at least one week prior to course start date. Refunds will not be granted after one week prior to course start date.
Cancellations can be done by following the link and instructions provided in the registration confirmation email.
Registrations are not transferable.
The University of Toronto reserves the right to cancel events. Registrants will be notified at the earliest possible date in the event of a cancellation. Registration fees for events cancelled by the University will be refunded in full; however, the University will not be liable for any loss, damages or other expenses that such cancellations may cause.
ACCREDITATION
This course is pending approval as a Category 1 course by the Royal College of Dental Surgeons of Ontario. Full participation of this course will grant up to 3 CE points. (For more information, please see the RCDSO’s website.)
Speaker
Dr. Freeman graduated with honors from the Faculty of Dentistry at the University of Toronto. He completed the Advanced Education in General Dentistry program at the Eastman Dental Center in Rochester, New York, and returned to further his education at the University of Toronto, earning his Diploma in orthodontics and a Master of Science degree specializing in orofacial pain.
Dr. Freeman is currently an Assistant Professor at the University of Toronto. He is also a Co-Director of the Hospital Dental Residency Program and Facial Pain Unit at Mount Sinai Hospital. He conducts research and provides care for patients with complex facial pain disorders, while also training hospital dental residents and specialty dental residents. Additionally, Dr. Freeman serves as a facial pain consultant in the Department of Neurosurgery at Toronto Western Hospital.
Internationally recognized, Dr. Freeman lectures on a variety of topics including clinical orthodontics, facial pain management, patient experience, mindful communication, and virtual surgical planning. He brings a holistic approach to patient care, drawing from his certification as a yoga instructor and additional training in breathing techniques, meditation, and trauma-informed movement.