Dental Practice Management
60 Credits, Category 3
September 2018 to April 2019
Course Time

Saturdays 9:00 a.m. – 3:00 p.m.

Registration: 8:30 a.m.

Course Tuition

By September 8, 2018:

  • One Person: $2,400.00
  • Two (2) People*: $4,600.00
  • Three (3) People*: $6,900.00
  • Four (4) People*: $8,800.00
  • Five (5) People*: $11,000.00
  • Six (6) People*: $13,200.00

After September 8, 2018:

  • One Person: $2,600.00
  • Two (2) People*: $5,000.00
  • Three (3) People*: $7,500.00
  • Four (4) People*: $9,600.00
  • Five (5) People*: $12,000.00
  • Six (6) People*: $14,400.00

Tuition must be paid in full before being accepted into the program.
* Must be employees of the same office to receive special promotional price.

Course Location
Faculty of Dentistry, 124 Edward St., Toronto ON, M5G 1G6
Lisa Philp - Facilitator
Course Synopsis

“For all members of the Dental Team!”


Join us for the 11th Anniversary of collaborative effort between the University of Toronto and Transition Consulting Group to bring you the Dental Practice Administration course 2018. 

Transitions Consulting Group is recognized as one of the leading experts in dental practice management and the Faculty is pleased to partner with them again this year to provide this important educational opportunity for members of the dental health care team.

Transitions Consulting Group is a reputable and premier coaching and training company for dentistry over the past 25 years. Their models the curriculum are tried and true while being based on decades of growing Canadian dental practices. Their credibility is deepened by their wealth of experience in designing, teaching, training and coaching thousands of dental professionals. 

The lead facilitator and author is Lisa Philp, RDH, President and Chief Visionary Officer of Transitions Group North America. Lisa graduated as a RDH and has evolved into dentistry leading entrepreneur, leader, author and coach. Currently, Lisa is one of North America’s most sought after dental trainers and speaker and she will share her networks that add extra knowledge in key areas of expertise. 

Lisa committed to her students receiving a high return on time, energy and investment of their learning experience and for dental professionals to embrace the profession with fulfillment and progress. 

Each session will be a power packed day of outlined outcomes and results that all build on each other. You will receive support with an action plan for implementation.

Upon completion of the course, the participant will receive a certificate in Dental Practice Management from the University of Toronto.

Dental Practice Management and the business aspect of dentistry has become one of the biggest challenges in the past five years. With increasing demand on the dentist to keep up with current research, new materials, and the management of a service business, the need for organized systems and administration is fundamental in modern practice success. There are 44 systems needed to operate a functional dental practice. All systems are interrelated; if one of the systems is weak then the entire process breaks down.

Learning Outcomes & Benefits

  • Advanced scheduling
  • How to manage difficult people
  • All aspects of the business of dentistry
  • How to monitor the financial health of a practice
  • Customer service
  • How to reduce no-shows and cancellations
  • Daily operating procedures
  • How to show initiative in the receptionist role
  • Economic model of the dental practice 
  • Marketing strategies for growth
  • Enhance leadership skills
  • Positive and productive problem solving
  • How to be a high performing team member
  • Proactive approach to goal setting
  • How to communicate for results
  • State-of-the-art recall systems
  • How to make dentistry affordable

Semester One:

  • September 22nd, 2018
  • October 13th, 2018
  • November 3rd, 2018
  • November 17th, 2018
  • December 1st, 2018

Semester Two:

  • January 19th, 2019
  • February 9th, 2019
  • March 2nd, 2019
  • April 13th, 2019
  • April 27th, 2019



Being in this course is a great help to me. It provided me with lots of knowledge in managing a dental office efficiently and effectively. It also trained me how to better understand the science, math and psychology of managing the team and the practice.

– C. Espallardo-Bayot

Linda’s course was overwhelming…Informative! She made it interesting and fun; met lots of great people in the same field. Will definitely help me in my workplace.

– A. Iannontuono

This course was excellent! Linda taught me how to become a leader and motivate my team. Highly recommend it!

– S. Loncar


Course Schedule

Semester One

September 22 and October 13, 2018, 9:00 a.m. - 3:00 p.m.

  • Introductions
  • Course Materials/Overview
  • 12 traits of a leader
  • Behavioural Profiles
  • Engines of the Dental Practice
  • Dental Team Dynamics
  • Essentials of a High Performing Team

November 3 and November 17, 2018, 9:00 a.m. - 3:00 p.m.

  • Goal Setting/Writing
  • Communication Tools
  • Monitors and Tracking of Statistics
  • Daily Preparation Systems
  • Computer Utilization

December 1, 2018, 9:00 a.m. - 3:00 p.m.

  • Telephone Techniques
  • Patient Customer Service
  • Patient Flow
  • Mid-term exam

Semester Two

January 19, 2019, 9:00 a.m. - 3:00 p.m.

  • Financial Management Policy, Arrangements, Receivable, Insurance, Pre-determination

February 9, 2019, 9:00 a.m. - 3:00 p.m.

  • Internal Marketing
  • External Marketing
  • Customer Service Surveys
  • New Patient Experience

March 2, 2019, 9:00 a.m. - 3:00 p.m.

  • Steps to Case Presentation
  • Overcoming Objections
  • Review

April 13, 2019, 9:00 a.m. - 3:00 p.m.

  • Dental Hygiene Process of Care

April 27, 2019, 9:00 a.m. - 3:00 p.m.

  • Final Exam


U of T Hotel Discount Rate: The following hotels offer a discounted rate for our CDE participants:

  • CDE Centre, 1440 Don Mills Road 
    Westin Prince Hotel (416) 444-2511 
    When calling to reserve a room, please state University of Toronto Corporate Rate in order to get the discount.
  • Faculty of Dentistry, 124 Edward Street 
    Downtown Doubletree (416) 977-5000 
    When calling to reserve a room, please state University of Toronto Corporate Rate in order to get the discount.