Dental Practice Management
60 Credits, Category 3
September 2017 to April 2018
Course Time

Saturdays 9:00 a.m. – 3:00 p.m.

Registration: 8:30 a.m.

Course Tuition

By September 9, 2017:

  • One Person: $2,400.00
  • Two (2) People*: $4,600.00
  • Three (3) People*: $6,900.00
  • Four (4) People*: $8,800.00
  • Five (5) People*: $11,000.00
  • Six (6) People*: $13,200.00

After September 9, 2017:

  • One Person: $2,600.00
  • Two (2) People*: $5,000.00
  • Three (3) People*: $7,500.00
  • Four (4) People*: $9,600.00
  • Five (5) People*: $12,000.00
  • Six (6) People*: $14,400.00

Tuition must be paid in full before being accepted into the program.
* Must be employees of the same office to receive special promotional price.

Course Location
Faculty of Dentistry, 124 Edward St., Toronto ON, M5G 1G6
Lisa Philp - Facilitator
Course Synopsis

“For all members of the Dental Team!”


For the tenth consecutive year the University of Toronto in collaboration with the Transitions Consulting Group is pleased to offer a comprehensive certification program in dental practice management designed for the entire dental team. Transitions have modeled this program on the wealth of experience they have gained with individual practice management consultation in over 3000 dental practices. The course director is Linda Anderson. Linda has extensive experience in teaching the “business” of dentistry in the curriculum of a number of dental faculties, including our own, and has been a direct coach and consultant to over 100 successful dental practices.

Transitions Consulting Group is recognized as one of the leading experts in dental practice management and the Faculty is pleased to partner with them again this year to provide this important educational opportunity for members of the dental health care team.

This program has been designed to assist any member of the dental team with the tools required to understand and implement proven strategies for operational effectiveness and real life business principles specifically for dentistry.

Upon completion of the course, the participant will receive a certificate in Dental Practice Management from the University of Toronto.

Dental Practice Management and the business aspect of dentistry has become one of the biggest challenges in the past five years. With increasing demand on the dentist to keep up with current research, new materials, and the management of a service business, the need for organized systems and administration is fundamental in modern practice success. There are 44 systems needed to operate a functional dental practice. All systems are interrelated; if one of the systems is weak then the entire process breaks down.

Learning Outcomes & Benefits

  • Advanced scheduling
  • How to manage difficult people
  • All aspects of the business of dentistry
  • How to monitor the financial health of a practice
  • Customer service
  • How to reduce no-shows and cancellations
  • Daily operating procedures
  • How to show initiative in the receptionist role
  • Economic model of the dental practice 
  • Marketing strategies for growth
  • Enhance leadership skills
  • Positive and productive problem solving
  • How to be a high performing team member
  • Proactive approach to goal setting
  • How to communicate for results
  • State-of-the-art recall systems
  • How to make dentistry affordable

Semester One:

  • September 23, 2017
  • October 14, 2017
  • November 4, 2017
  • November 18, 2017
  • December 2, 2017

Semester Two:

  • January 20, 2018
  • February 10, 2018
  • March 3, 2018
  • April 14, 2018
  • April 28, 2018



Being in this course is a great help to me. It provided me with lots of knowledge in managing a dental office efficiently and effectively. It also trained me how to better understand the science, math and psychology of managing the team and the practice.

– C. Espallardo-Bayot

Linda’s course was overwhelming…Informative! She made it interesting and fun; met lots of great people in the same field. Will definitely help me in my workplace.

– A. Iannontuono

This course was excellent! Linda taught me how to become a leader and motivate my team. Highly recommend it!

– S. Loncar


Course Schedule

Semester One

September 23 and October 14, 2017, 9:00 a.m. - 3:00 p.m.

  • Introductions
  • Course Materials/Overview
  • 12 traits of a leader
  • Behavioural Profiles
  • Engines of the Dental Practice
  • Dental Team Dynamics
  • Essentials of a High Performing Team

November 4 and November 18, 2017, 9:00 a.m. - 3:00 p.m.

  • Goal Setting/Writing
  • Communication Tools
  • Monitors and Tracking of Statistics
  • Daily Preparation Systems
  • Computer Utilization

December 2, 2017, 9:00 a.m. - 3:00 p.m.

  • Telephone Techniques
  • Patient Customer Service
  • Patient Flow
  • Mid-term exam

Semester Two

January 20, 2018, 9:00 a.m. - 3:00 p.m.

  • Financial Management Policy, Arrangements, Receivable, Insurance, Pre-determination

February 10, 2018, 9:00 a.m. - 3:00 p.m.

  • Internal Marketing
  • External Marketing
  • Customer Service Surveys
  • New Patient Experience

March 3, 2018, 9:00 a.m. - 3:00 p.m.

  • Steps to Case Presentation
  • Overcoming Objections
  • Review

April 14, 2018, 9:00 a.m. - 3:00 p.m.

  • Dental Hygiene Process of Care

April 28, 2018, 9:00 a.m. - 3:00 p.m.

  • Final Exam


U of T Hotel Discount Rate: The following hotels offer a discounted rate for our CDE participants:

  • CDE Centre, 1440 Don Mills Road 
    Westin Prince Hotel (416) 444-2511 
    When calling to reserve a room, please state University of Toronto Corporate Rate in order to get the discount.
  • Faculty of Dentistry, 124 Edward Street 
    Downtown Doubletree (416) 977-5000 
    When calling to reserve a room, please state University of Toronto Corporate Rate in order to get the discount.