Dental Practice Management
Dentists and Dental Hygienists: 60 Credits, Category 3; Dental Assistants: 12 Credits
September 22, 2018 to April 27, 2019
Course Time

Saturdays 9:00 AM – 3:00 PM

Registration: 8:30 AM

Course Tuition

By September 8, 2018:

  • One Person: $2,400.00
  • Two (2) People*: $4,600.00
  • Three (3) People*: $6,900.00
  • Four (4) People*: $8,800.00
  • Five (5) People*: $11,000.00
  • Six (6) People*: $13,200.00

After September 8, 2018:

  • One Person: $2,600.00
  • Two (2) People*: $5,000.00
  • Three (3) People*: $7,500.00
  • Four (4) People*: $9,600.00
  • Five (5) People*: $12,000.00
  • Six (6) People*: $14,400.00

Tuition must be paid in full before being accepted into the program.
* Must be employees of the same office to receive special promotional price.

Course Location
Faculty of Dentistry, 124 Edward St., Toronto ON, M5G 1G6
Lisa Philp - Facilitator
Course Synopsis

Continuing Dental Education Certificate 

Recognized by the CDHO & ODAA.

Join us for the 15th Anniversary of collaborative effort between the University of Toronto and Transitions Consulting Group to bring you the Dental Practice Administration program. 

The Faculty is pleased to again partner with Transitions Consulting Group, who is recognized as one of the leading experts in dental practice management, to provide this important educational opportunity to members of the dental health care team.

Transitions Consulting Group is a reputable and premier coaching and training company serving the dental profession for over 25 years. The curriculum is modeled on tried and true practices used in dental offices all over Canada. Their credibility is deepened by their wealth of experience in designing, teaching, training and coaching thousands of dental professionals.   

Lead facilitator Lisa Philp, is the President and Chief Visionary Officer of Transitions Group North America. Lisa graduated as a RDH and has evolved into a leading entrepreneur in the field of dentistry, and is an author and coach. Currently, Lisa is one of North America’s most sought after dental trainers and speakers, who will share years of client experience, knowledge and expertise.

Lisa is committed to her students receiving a high return on time, energy and investment of their learning experience, with every session promising to be high energy and full of relevant power packed strategies that build on each other over the course progression.

It is designed for any and all dental professionals who want to deepen their knowledge and learn the best practices for modern day dentistry. Upon successful completion of the course, the participant will receive a certificate in Dental Practice Management from the University of Toronto.


Course Synopsis

This 8 month course is a comprehensive review of the dental practice model, metrics and key performance systems that are part of every dental practice. It will cover up-to-date and relevant practical and simple dental practice management proven strategies and solutions which will support building, growing, leading or managing any dental practice setting and foster operational effectiveness and real life business principles specific to dentistry. 

The program involves a combination of learning modes that combine classroom content, knowledge tools to use, customized case scenarios, recommended reading, resource handout and clear path of goals for each step of the way. 


Benefits and Outcomes you will learn include:

  • Changes in Canadian Dentistry and evolution of TODAY’S PRACTICE
  • How to rank and score your key practice mindsets
  • Modern Dental Practice Model-Puzzle
  • The 5 Key Engines of the Dental Practice
  • Customized scoring and ranking of your current practice
  • What metrics drive the dental practice
  • The Role of the TEAM in the Practice
  • How to create and be a Synergistic Team Member
  • Monitoring and tracking progress 
  • Technology and Digital Workflow
  • Build an Ideal Hygiene Department
  • State of the art Recall Systems
  • Ultimate Patient experience and satisfaction
  • Overcome Insurance Dictation
  • Collect what you produce
  • How to discuss dental fees
  • Making Dentistry Affordable
  • Scheduling Tips
  • Marketing
  • Digital Footprint website, SEO and social Media

Semester One:

  • September 22, 2018
  • October 13, 2018
  • November 3, 2018
  • November 17, 2018
  • December 1, 2018

Semester Two:

  • January 19, 2019
  • February 9, 2019
  • March 2, 2019
  • April 13, 2019
  • April 27, 2019



Being in this course is a great help to me. It provided me with lots of knowledge in managing a dental office efficiently and effectively. It also trained me how to better understand the science, math and psychology of managing the team and the practice.

– C. Espallardo-Bayot

The course was overwhelming…Informative! The instructor made it interesting and fun; met lots of great people in the same field. Will definitely help me in my workplace.

– A. Iannontuono

This course was excellent and taught me how to become a leader and motivate my team. Highly recommend it!

– S. Loncar


Course Schedule

Semester One

September 22 and October 13, 2018, 9:00 AM - 3:00 PM

  • Introductions
  • Course Materials/Overview
  • 12 traits of a leader
  • Behavioural Profiles
  • Engines of the Dental Practice
  • Dental Team Dynamics
  • Essentials of a High Performing Team

November 3 and November 17, 2018, 9:00 AM - 3:00 PM

  • Goal Setting/Writing
  • Communication Tools
  • Monitors and Tracking of Statistics
  • Daily Preparation Systems
  • Computer Utilization

December 1, 2018, 9:00 AM - 3:00 PM

  • Telephone Techniques
  • Patient Customer Service
  • Patient Flow
  • Mid-term exam

Semester Two

January 19, 2019, 9:00 AM - 3:00 PM

  • Financial Management Policy, Arrangements, Receivable, Insurance, Pre-determination

February 9, 2019, 9:00 AM - 3:00 PM

  • Internal Marketing
  • External Marketing
  • Customer Service Surveys
  • New Patient Experience

March 2, 2019, 9:00 AM - 3:00 PM

  • Steps to Case Presentation
  • Overcoming Objections
  • Review

April 13, 2019, 9:00 AM - 3:00 PM

  • Dental Hygiene Process of Care

April 27, 2019, 9:00 AM - 3:00 PM

  • Final Exam


U of T Hotel Discount Rate: The following hotels offer a discounted rate for our CDE participants:

  • CDE Centre, 1440 Don Mills Road 
    Westin Prince Hotel (416) 444-2511 
    When calling to reserve a room, please state University of Toronto Corporate Rate in order to get the discount.
  • Faculty of Dentistry, 124 Edward Street 
    Downtown Doubletree (416) 977-5000 
    When calling to reserve a room, please state University of Toronto Corporate Rate in order to get the discount.